You Are a Home Appliance Salesperson

question 99

Multiple Choice

You are a home appliance salesperson. One of your customers wants his television to be repaired on a holiday, but the company service manager is on vacation. The company regulations say that without written consent from the service manager, service engineers are not allowed to work on holidays. How would you handle this situation?

• A) Inform the customer that the company policies are against such a service.
• B) Try to obtain approval by phone from the service manager or a higher authority.
• C) Advise the customer to seek the help of a freelance service person.
• D) Ignore the customer's request until the service manager returns.
• E) Provide service without approval and without pay.

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Definitions:

Right Atrium

The right upper chamber of the heart that receives deoxygenated blood from the body through the vena cava and pumps it into the right ventricle.

Blood

A vital fluid in humans and other animals that delivers necessary substances such as nutrients and oxygen to the cells and transports metabolic waste products away.

Pulmonary Veins

Blood vessels that carry oxygenated blood from the lungs to the left atrium of the heart.

Left Atrium

The upper left chamber of the heart that receives oxygenated blood from the pulmonary veins and pumps it into the left ventricle.