When the Office Supply Salesperson Loses an Account to a Competitor

question 130

Multiple Choice

When the office supply salesperson loses an account to a competitor, he should:

• A) treat the former customer like a prospect.
• B) quit contacting the customer.
• C) point out problems with the competitor's products.
• D) show the customer that he takes the action personally.
• E) be curt and refuse to talk to the customer or others at the firm.

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Definitions:

Two-Component Process

A process consisting of two distinct parts or stages that together complete a task or produce a product.

Success Rate

The percentage of attempts or operations that are successful, often used as a measure of efficiency or effectiveness.

MTBF

Mean Time Between Failures, a reliability term used to predict the time elapsed between inherent failures of a system during operation.

Operating Time

The total amount of time during which a machine, system, or facility is functioning and available for use.