The Salesperson Was Using ________ in Her Sales Presentation When

question 48

Multiple Choice

The salesperson was using ________ in her sales presentation when she asked, "I was so sorry to hear about the break-in at your warehouse. Is there any way that I can help you deal with this problem?"

• A) persuasion
• B) communication control
• C) a trial close
• D) acceptance signals
• E) empathy

---

Definitions:

Unenforceable Contract

An agreement that is not legally binding, either due to its failure to meet certain legal requirements or because it involves illegal activities.

Contractual Duties

Obligations that a party is bound to perform under the terms of a contract.

Void

That which is entirely null. A void act is one that is not binding on either party and that is not susceptible of ratification.

Executed

Completed or carried out; in legal terms, it can mean a contract or document that has been signed and made legally binding.