LeAnn, a Salesperson for a Home Building Company, Has Spent

question 73

Multiple Choice

LeAnn, a salesperson for a home building company, has spent the last 20 minutes with a customer who came to the office. LeAnn listened carefully to the customer and asked questions about the customer's needs and interests. LeAnn has determined that the customer most likely is interested in buying a new townhome. What should LeAnn do next?

• A) Share the information with the customer on both a single family home and a townhome
• B) Discuss the number of newly built townhomes in the area
• C) Share the drawbacks of renting a place
• D) Discuss the benefits of owning a newly built townhome
• E) Determine monthly costs for buying a townhome

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Definitions:

Post Office Protocol

An internet standard protocol used by local email clients to retrieve emails from a remote server over a TCP/IP connection.

Facebook Connect

A set of application programming interfaces (APIs) provided by Facebook that enable third-party websites to integrate with Facebook for authentication and social sharing features.

Instant Messaging

A form of real-time communication through text messages exchanged between users over the internet.

OpenPgP Encryption

A non-proprietary protocol for encrypting email communication using public-key cryptography for increased security.