The Four Main Elements in the Customer Relationship Process Used

question 55

Multiple Choice

The four main elements in the customer relationship process used by salespeople to build long-term relationships are excellent service, a presentation of product benefits, a willingness to constantly analyze customer needs, and:

• A) expressing optimism.
• B) outlining features.
• C) showing persistence.
• D) accepting rejection.
• E) gaining commitment.

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Definitions:

State Constitution

The fundamental governing document of a U.S. state, outlining the structure, functions, and powers of government within the state.

Legal Rules

Guidelines and principles established through legislations, regulations, or judicial decisions meant to govern behavior and enforceable through legal systems.

Secondary Source

A document or recording that relays information not originally created by the author or speaker, often summarizing or commenting on primary sources.

Compartmentalizing

The practice of separating activities, tasks, or information into distinct sections for improved management and focus.