A Customer Services Strategy Manager for a National Wellbeing and Fitness

question 4

Multiple Choice

A customer services strategy manager for a national wellbeing and fitness company is interested in assessing customer usage of their gyms across 20 sites nationally. Different gym managers have collected and analysed data from each of the sites but the resultant twenty reports showed differing p-values, some sites found a statistical significance between increased opening hours of gyms and usage and others did not. Which of the following would it be useful for her to review?

• A) Levels of missing data
• B) Confidence intervals
• C) Outliers
• D) The Null Hypotheses

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Definitions:

Revenues

The complete earnings derived from transactions involving goods or services that are fundamental to an organization's core functions.

Expenses

Outflows or the using up of assets or incurrence of liabilities from a company's activities intended to generate revenue.

End-Of-Period Spreadsheet

A tool used in accounting to gather all account balances at the end of an accounting period to prepare financial statements.

Dividends

Money paid out to shareholders by a business, generally coming from the business's profits.