The First Part of the SPSS Output for the Example

question 4

Multiple Choice

The first part of the SPSS output for the example in Q2 is below.What does this part of the output suggest?

• A)The field of job did not have a significant effect on anxiety
• B)The seniority of the job did not have a significant effect on anxiety
• C)The variances of anxiety scores were roughly the same for the groups tested.
• D)The variances of anxiety scores were different in the groups tested

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Definitions:

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.