If a Firm Decided to Maintain Relationships with Several Different

question 50

Multiple Choice

If a firm decided to maintain relationships with several different call center management companies,each of which have adopted different technological solutions to the problem of how to use call center employees to assist customers who are using very complex products,to reduce the uncertainty of whether the people staffing the phone can help the firm's customers,this would be consistent with which explanation of vertical integration?

• A) Opportunism-based
• B) Flexibility-based
• C) Firm capabilities-based
• D) Alliance-based

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Definitions:

Consumer Goods

Products and services that satisfy the needs and wants of consumers through their direct consumption or use.

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An American real-estate developer known for popularizing the modern suburb with the development of the Levittown communities in the mid-20th century.

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A law passed in 1944 that provided a range of benefits for returning World War II veterans (commonly referred to as GIs).

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Individuals who own their homes, possessing both the dwelling and the land on which it stands.