If a Computer Company Decided to Open Its Own Call

question 54

Multiple Choice

If a computer company decided to open its own call centers to provide technical support to its corporate customers because the employees in these call centers need a significant level of in-depth training that was highly specialized to the computer company's products,this would be consistent with which explanation of vertical integration?

• A) Opportunism-based
• B) Flexibility-based
• C) Firm capabilities-based
• D) Alliance-based

---

Definitions:

Social Situational Determinants

External social factors in a specific context that influence individuals' behaviors, including social norms, roles, and expectations.

Levels of Analysis

A framework used in social science to study phenomena from different perspectives, ranging from individual to societal levels.

Social Determinants

Conditions in the environment where people are born, live, learn, work, play, and age that affect a wide range of health, functioning, and quality-of-life outcomes and risks.

Interventions

Actions taken to improve a particular situation, especially in the context of health or social issues.