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In expectancy theory,the belief that good performance will be rewarded is known as valence.
Variable Service Department Costs
Expenses in a service department that fluctuate in direct proportion to changes in the level of service activity or volume.
Budgeted Rate
A predetermined rate, often used for allocating costs or resources in a budget based on estimated expenditures.
Actual Activity
The real, measured amount of work performed or the level of production achieved over a specified period of time.
Customer Service Department
A division within a company that handles inquiries, resolves issues, and maintains relationships with customers.
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