The Least Potent Forces for Industry Change Are Technology and Innovation

question 16

True/False

The least potent forces for industry change are technology and innovation.

---

Definitions:

Overbooked Customers

A situation in service industries where more reservations or bookings are accepted than there is capacity for, leading to potential inability to serve all customers.

Customer Arrivals

Refers to the occurrence of customers appearing or entering a space, such as a store or website, over a period of time, critical in demand forecasting and operations management.

Customer Arrivals

The rate or pattern at which customers enter a service area, store, or website, crucial for demand forecasting and resource planning.