Managing a Knowledge-Intensive Workforce Is Very Challenging

question 47

Multiple Choice

Managing a knowledge-intensive workforce is very challenging. The best way for a firm to manage their workforce is to

• A) retain knowledge workers.
• B) attract the brightest employees.
• C) balance efforts in the attraction, selection, and retention of top talent.
• D) weed out less effective employees.

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Definitions:

Empathy Gap

The inability to accurately predict one's own or others' emotional states and behaviors in different situations, usually underestimating the influence of emotions.

Tend and Befriend

A theory that suggests in times of stress, individuals, particularly females, will seek social alliances and support, rather than isolating themselves or fighting.

Stressful Situations

Scenarios that cause psychological or physical tension or strain.

Social Networks

Platforms or structures made up of individuals or organizations that are connected through various social relationships, like friendships or professional ties.