If a Patient Has No Insurance Listed on the Patient

question 26

Multiple Choice

If a patient has no insurance listed on the patient information form,the health insurance professional should:

• A) refuse to treat the patient.
• B) ask the patient to pay up front.
• C) offer the patient some payment options.
• D) inquire as to why no insurance is listed.

---

Definitions:

Empowering Employees

The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.

Empowerment

The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.

Delivery Gap

The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.

Customer

An individual or entity that purchases goods or services from a business.