When Preparing a Technical Document

question 2

Multiple Choice

When preparing a technical document,

• A) provide possible alternatives if needed.
• B) exaggerate information.
• C) respect rights to privacy.
• D) a and c.
• E) a, b, and c.

Know the different blood groups and the concept of universal donors and recipients.

Understand the importance of grammar, spelling, and clarity in business communication.

Recognize the impact of visual elements like typeface and design on the tone and professionalism of a message.

Identify methods to enhance readability and visual appeal in business documents.

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Definitions:

Pricing Strategies

Various approaches businesses use to set prices for their products or services to maximize profitability and meet market demand.

Perishable

Describes products or services that have a limited life span or expiry date, after which they are no longer usable or valuable.

Empowerment Gap

The disparity between groups in their access to resources and opportunities that allow for empowerment and decision-making.

Service Gap

Results when a service fails to meet the expectations that customers have about how it should be delivered.