In an Adjustment Letter

question 15

Multiple Choice

In an adjustment letter,

• A) offer an incentive if appropriate.
• B) apologize in passive voice.
• C) use active voice to explain the customer's mistake.
• D) offer an incentive, if appropriate, and apologize in passive voice.
• E) All of these answers are correct.

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Definitions:

Statistically Significant

A term used to indicate that the result of a study is unlikely to have occurred by chance alone, according to a pre-determined threshold probability.

Botany Class

A course of study focused on plants, their physiology, structure, genetics, ecology, distribution, classification, and economic importance.

Representative Sample

A segment of a population that correctly represents the characteristics of the whole population.

Registered

A formal process of enlisting or recording names or items in a list, database, or system for official purposes.