An__________ Letter Is Written in Response to a Claim

question 18

Short Answer

An__________ letter is written in response to a claim letter from a customer.

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Definitions:

Ethical

Pertaining to or dealing with morals or the principles of morality; concerning right and wrong behavior.

Interpersonal Power

The ability of an individual to influence the behavior or attitudes of another individual in a social interaction.

French and Raven

Two social psychologists who are best known for developing the theory of the five bases of social power, which include reward, coercive, legitimate, referent, and expert power.

Political Skill

The ability to understand and influence others in an organizational context, often to achieve personal or organizational objectives.