In a Claim Letter

question 5

Multiple Choice

In a claim letter,

• A) use a direct approach for a routine claim.
• B) never use an indirect approach.
• C) avoid expressing goodwill and confidence in the company.
• D) avoid asking for specific action for an arguable claim.
• E) None of these answers are correct.

---

Definitions:

Bone Conduction

The transmission of sound vibrations through the bones of the skull to the inner ear, bypassing the outer and middle ear.

Air Conduction

The process by which sound waves enter the ear through the external auditory canal and are then transmitted through the middle and inner ear.

Membranous Labyrinth

A system of fluid-filled sacs and tubes within the inner ear involved in hearing and balance.

Endolymph

A fluid contained within the membranous labyrinth of the inner ear, playing a key role in both hearing and balance.