In an Adjustment Letter

question 15

Multiple Choice

In an adjustment letter,

• A) offer an incentive if appropriate.
• B) apologize in passive voice.
• C) use active voice to explain the customer's mistake.
• D) offer an incentive, if appropriate, and apologize in passive voice.
• E) All of these answers are correct.

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Definitions:

Price Elasticity

An indicator of the responsiveness of the quantity of a product demanded to its price changes, showcasing how sensitive buyers are to changes in costs.

Rock Concert

A live music performance featuring rock music, often characterized by high energy and loud volume.

Tickets

Documents or electronic codes that grant the holder the right to enter an event, travel on a vehicle, or participate in an activity.

Reservation Price

The maximum amount an individual is willing to pay for a good or service.