When Receiving Business-Related Phone Calls

question 94

Multiple Choice

When receiving business-related phone calls,

• A)you should use frequent verbal responses (such as, "I see")to show that you are listening.
• B)it is impolite to say things such as, "I understand" while the other person is speaking.
• C)it is perfectly acceptable to put the caller on hold without explanation.
• D)do none of the above.

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Definitions:

Game Playing

The act of engaging in activities governed by a set of rules, often for entertainment, competition, or educational purposes.

Neo-Piagetian

An approach that extends Piaget's theory of cognitive development by incorporating factors such as information processing, strategy use, and the role of knowledge in cognitive development.

Self-Concept Development

The process by which individuals build a detailed understanding of their abilities, behaviors, and character over time.

Representational Systems

In neo-Piagetian terminology, the third stage in development of self-definition, characterized by breadth, balance, and the integration and assessment of various aspects of the self.