How Well a Good or Service Meets or Exceeds Customers

question 25

Multiple Choice

How well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards is known as ______.

• A) quantity produced
• B) quality
• C) surpassing customer expectations
• D) total quality management

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Definitions:

Dual Diagnosis

Refers to the co-occurrence of substance abuse problems and mental health disorders in an individual.

Anxiety Disorder

A mental health condition characterized by significant and persistent worry, anxiety, or fear, which can interfere with daily activities.

Personality Disorder

A type of mental disorder characterized by enduring maladaptive patterns of behavior, cognition, and inner experience, exhibited across many contexts.

Diagnostic

Pertaining to the identification of the nature or cause of a health problem, often involving analysis of physical symptoms and medical testing.