Total Costs Fall into Two General Categories: ______

question 45

Multiple Choice

Total costs fall into two general categories: ______.

• A) tangible costs and intangible costs
• B) fixed costs and variable costs
• C) production costs and service costs
• D) singular costs and dual costs

Identify the role of customer relationship management (CRM) in enhancing organizational communication and understanding customer needs.

Understand the concept of workflow and its importance in improving organizational task flow.

Comprehend the origins and development of total quality management.

Identify the objectives and techniques of process re-engineering for reducing costs and increasing efficiency.

---

Definitions:

Tenancy In Common

A form of co-ownership where each owner has an undivided interest in the property, and upon death, their interest passes to their heirs or as directed by their will.

Will

A legal document expressing a person's wishes regarding the distribution of their property and the care of any minor children after their death.

Common Law Right

Rights derived from historical court decisions and customary practices rather than statutes.

Water

A transparent, tasteless, odorless, and nearly colorless chemical substance that is essential for most forms of life and is used in many industrial processes.