Creating a Competitive Advantage by Maintaining a Long-Term Relationship with Customers

question 51

Multiple Choice

Creating a competitive advantage by maintaining a long-term relationship with customers through superior service is known as ______.

• A) operational excellence
• B) product leadership
• C) customer intimacy
• D) best service method

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Definitions:

Worker Cooperatives

Enterprises that are owned and controlled by their workers, who share in the decision-making and benefits.

National War Labor Board

A wartime agency created during World War II in the United States to mediate labor disputes and prevent strikes that would disrupt production in war industries.

Industrial Peace

A state of harmony and cooperative relationships between labor and management, often resulting in the absence of strikes or labor disputes.

Workplace Disputes

Conflicts that arise in the workplace environment, including disagreements over policies, discrimination, wages, and working conditions.