Select All That Apply

question 15

Multiple Choice

Select all that apply. Which of the following are key events?

• A) when a user rolls a mouse over the monitor
• B) when a user presses a key
• C) when a user presses and releases a key that produces a Unicode character
• D) when a user releases a key

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Definitions:

Sales Process

A sequential series of actions by the salesperson that leads toward the prospect taking a desired action and ends with a follow-up to ensure purchase satisfaction.

Approach

The initial step in the sales process, where the salesperson makes contact with potential customers and begins to establish a relationship.

Introductory Approach

A strategy used to make a first impression or initial proposal to potential clients or customers.