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Mirror-image Perceptions
Mirror-image perceptions occur when conflicting parties see each other in similarly negative ways, often escalating conflicts due to mutual misinterpretations.
Affective Commitment
The emotional attachment and identification an employee feels towards their organization, which influences their desire to stay with the organization.
Continuance Commitment
An employee's psychological attachment to an organization based on the costs that the employee associates with leaving the organization.
Normative Commitment
An employee's psychological attachment to an organization, stemming from a sense of obligation.
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Q97: Viral _ refers to spreading the word