When Making Claims or Requesting Adjustments, You Should Begin by

question 9

Multiple Choice

When making claims or requesting adjustments, you should begin by

• A)complimenting the company for past service.
• B)providing a detailed description of the faulty merchandise.
• C)providing a straightforward explanation of what the problem is.
• D)threatening legal action if you do not receive a favorable adjustment.

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Definitions:

Metacarpals

The metacarpals are the five long bones in the hand that connect the wrist (carpal bones) to the fingers.

Phalanges

The bones in the fingers and toes of the human body.

Metacarpals

The five long bones in the hand that connect the wrist bones to the bones of the fingers and thumb, forming the palm.

Phalanges

The skeletal components located in the digits of humans and other vertebrates.