In Corresponding with Customers, Making Statements Such As, "Thank You

question 39

Multiple Choice

In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is

• A)to be avoided in routine positive messages.
• B)a good way to build customer relationships.
• C)an important part of all negative responses to claim letters.
• D)all of the above.

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Definitions:

Exhaustion Stage

The final stage of the general adaptation syndrome (GAS), in which the body’s ability to resist a stressor has been depleted.

Alarm Stage

The initial phase of the stress response, where the body recognizes a threat and prepares to face or flee from it, activating the fight-or-flight response.

Slope

A measure of the steepness or incline of a line, representing the rate at which one variable changes in relation to another.

Budget Line

A graphical representation showing all possible combinations of two goods that can be purchased with a given income and prices.