The Categories of Routine Replies and Positive Messages Include All

question 66

Multiple Choice

The categories of routine replies and positive messages include all of the following except

• A)answering requests for information and action.
• B)granting claims and adjustments.
• C)refusing applicants' resumes.
• D)sending goodwill messages.

---

Definitions:

Uniqueness

The quality of being the only one of its kind; in branding, it refers to features or attributes that set a brand apart from its competitors.

Brand Asset

Any resource associated with a brand that adds to its value, such as its name, logo, reputation, or intellectual property.

Invest

The act of allocating resources, usually financial capital, in the expectation of generating an income or profit.

Fame

The state of being widely known and recognized by many people.