When Responding to a Customer's Complaint About One of Your

question 51

Multiple Choice

When responding to a customer's complaint about one of your company's services, you should

• A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
• B)use a generous, grudging tone.
• C)use a standard form letter, with blanks left for filling in unique information in neat handwriting.
• D)avoid blaming anyone in your organization by name.

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Definitions:

Destinations

Refers to the end locations where people, goods, or information are aimed to reach.

Degenerate Problems

In mathematical optimization, these are problems where the solution involves degeneracy, which may affect the interpretation or analysis of the solution.

Feasible Solution

A possible and practical resolution or answer that meets all defined constraints.

Supply

The total amount of a product or service that is available for purchase at any given point in time.