If You Plan to Grant a Claim Made by a Customer

question 88

Multiple Choice

If you plan to grant a claim made by a customer who's clearly at fault,

• A)pinpoint the customer's shortcomings to discourage future mistakes.
• B)discourage future mistakes without insulting the customer.
• C)scold the customer to discourage future mistakes.
• D)post the situation on social media to discourage future mistakes.

---

Definitions:

Generativity

A concern for establishing and guiding the next generation, often expressed through parenting, teaching, and contributing to society.

Self-Absorption

An excessive preoccupation with oneself and one's own feelings, interests, or well-being, often neglecting others.

Secondary Sexual Characteristics

The physical traits that emerge during puberty which are not directly involved in reproduction but distinguish the two sexes, such as breast development in females and facial hair in males.

Primary Sexual Characteristics

The biological and physical characteristics present at birth that are directly involved in reproduction, such as the ovaries in females and testes in males.