Even When You Grant a Dissatisfied Customer's Request for Adjustment

question 6

True/False

Even when you grant a dissatisfied customer's request for adjustment, he or she will most likely not return to your business.

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Definitions:

Punitive Damages

Financial compensation awarded to a plaintiff that goes beyond what is necessary to compensate for losses and is intended to punish the defendant for egregious conduct.

Defendant

The person, party, or entity against whom a civil or criminal lawsuit is filed in a court of law.

Slander

The act of making false and damaging spoken statements about someone, leading to harming their reputation.

Libel

A published false statement that is damaging to a person's reputation; a written defamation.