When You're Responding to a Complaint from a Customer and Your

question 27

Multiple Choice

When you're responding to a complaint from a customer and your company is at fault,

• A)deflect the blame up the supply chain.
• B)maintain a professional demeanor.
• C)counter the complaint with logical arguments.
• D)remember that the best defense is a good offense.

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Definitions:

Fibrocartilage

A tough, dense type of cartilage that provides substantial support and withstands heavy pressure.

Elastic Cartilage

A type of cartilage that contains elastic fibers, allowing it to stretch and return to its original shape, found in structures like the ear and epiglottis.

Hyaline Cartilage

A type of connective tissue found in various parts of the body, providing support with some flexibility, such as in the nose, trachea, and at the ends of ribs.

Vertebrae

Vertebrae are the individual bones that make up the vertebral column (backbone) in vertebrates, providing structural support and housing for the spinal cord.