When Responding to a Customer's Request for an Adjustment, It

question 95

Multiple Choice

When responding to a customer's request for an adjustment, it is usually sensible to assume that

• A)if you handle the situation well, the customer will be even more loyal than before.
• B)the customer's account of the situation is exaggerated.
• C)the customer is hostile.
• D)the customer is trying to pull a fast one.

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Definitions:

Mechanical Engineer

A professional engineer who designs, analyzes, and maintains mechanical systems.

Fossil Fuel

A natural fuel such as coal, oil, or natural gas, formed in the geological past from the remains of living organisms.

Water

A transparent, tasteless, odorless, and nearly colorless chemical substance that is essential for most known forms of life and used in many industrial processes.

Lashkar-e-Taiba

A militant Islamist group based in Pakistan, involved in various terrorist activities in South Asia.