If You Plan to Grant a Claim Made by a Customer

question 88

Multiple Choice

If you plan to grant a claim made by a customer who's clearly at fault,

• A)pinpoint the customer's shortcomings to discourage future mistakes.
• B)discourage future mistakes without insulting the customer.
• C)scold the customer to discourage future mistakes.
• D)post the situation on social media to discourage future mistakes.

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Definitions:

Ideal Self

Ideal Self represents an individual's conception of how they would like to be, embodying their goals, aspirations, and values.

Real Self

The true essence of a person, including their most genuine thoughts, feelings, and desires, as opposed to roles or identities taken on for others.

Reciprocal Determinism

A concept in social cognitive theory that suggests a person's behavior is both influenced by and influences their personal factors and environment.

Feelings of Inferiority

Emotions or beliefs involving a sense of being less valuable, capable, or worthy compared to others, often discussed in psychological contexts.