When Responding to a Request for Adjustment When a Third

question 35

Multiple Choice

When responding to a request for adjustment when a third party is at fault, the best approach is to

• A)refuse the claim and suggest that the customer sue the third party.
• B)refuse the claim but forward the paperwork to the third party.
• C)respond promptly, explaining how the problem will be solved.
• D)honor the claim but explain that your company was not at fault.

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Definitions:

Processing Times

The duration it takes to complete a particular task, operation, or job from start to finish.

Average Lateness

A measure of the extent to which tasks or deliverables are completed beyond their scheduled completion times, on average.

Average Completion Time

The mean time taken to complete a set of tasks or activities.

Job Processing

A method of manufacturing where goods are produced in discrete jobs, not necessarily in large batches, allowing for customization and flexibility in production.