The Body of a Positive Message Is a Good Place

question 91

Short Answer

The body of a positive message is a good place to use ________, assuring the customer of the wisdom of his or her purchase selection.

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Definitions:

Empathy

The ability to understand and share the feelings of another person, which is crucial in building rapport and trust in sales and customer service.

Human Skills

The seller’s ability to work with and through other people.

Deadly Sins

Traditionally, a classification of the most serious vices in Christian teachings, which are believed to sever the connection with God.

Over Planning

The practice of spending too much time or effort on planning, which can sometimes lead to diminished efficiency or missed opportunities.