If You Choose to Apologize in a Negative Message, You

question 22

Multiple Choice

If you choose to apologize in a negative message, you should

• A)phrase the apology in a conditional manner ("If I have offended anyone ...").
• B)imply that not all of the blame lies with you or your company.
• C)be sincere and make it a true apology.
• D)always demonstrate sincerity, but never accept blame.

Recognize the scope and segments of health psychology.

Understand the impact of lifestyle choices, particularly smoking, on health outcomes.

Understand the cognitive appraisal model of stress and its application to health psychology.

Recognize the importance of social support, interventions, and behavior change models in health psychology.

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Definitions:

ECT

Electroconvulsive Therapy, a medical treatment most commonly used for severe depression which involves inducing seizures in anesthetized patients through electrical currents.

MAO Inhibitors

A class of medications used to treat depression by inhibiting the action of monoamine oxidase, an enzyme that breaks down neurotransmitters.

Dietary Supplements

Products taken by mouth that contain a "dietary ingredient" intended to supplement the diet, including vitamins, minerals, herbs, or other botanicals.

Tricyclic

An antidepressant drug such as imipramine that has three rings in its molecular structure.