Whether or Not You Should Apologize When Delivering Bad News

question 24

Multiple Choice

Whether or not you should apologize when delivering bad news about transactions depends mainly on

• A)how much the customer has purchased from your company in the past.
• B)the medium you are using for the message.
• C)how long it has been since the problem occurred.
• D)none of the above.

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Definitions:

Payback Period

The time required for an investment to generate cash flows sufficient to recoup the initial investment cost.

Rate of Return

A measure of the profit or loss on an investment over a specific period, expressed as a percentage of the investment's initial cost.

Minimum Required Rate

The lowest return rate necessary for an investment to be considered acceptable.

Net Present Value

Net Present Value (NPV) is a calculation used to determine the current value of a series of future cash flows, taking into account a specified rate of return.