In Refusing a Customer's Request for Adjustment, You Are Concerned

question 31

Multiple Choice

In refusing a customer's request for adjustment, you are concerned about possible defamation charges. You should

• A)make all refusals by phone instead of in writing.
• B)explain why you are making the refusal.
• C)consult your company's legal department or an attorney if you think a message might have legal consequences.
• D)none of the above.

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Definitions:

Hyperpolarization

An increase in a cell's membrane potential, making it more negative inside compared to the outside and further from the threshold that causes action potentials.

Absolute Refractory Period

A period immediately following the stimulation during which a nerve or muscle is unresponsive to further stimulation.

Second Messenger System

A method of cellular signaling where the signal from a first messenger is transferred to a secondary molecule inside the cell to elicit a physiological change.

Protein Kinase

An enzyme that modifies other proteins by chemically adding phosphate groups to them, thereby altering their function.