When Responding to Rumors and Countering Negative Information in a Social

question 33

Multiple Choice

When responding to rumors and countering negative information in a social media environment, a company should not

• A)engage customers early and often.
• B)monitor online conversations.
• C)rely on its reputation to protect it.
• D)respond appropriately and professionally.

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Definitions:

Employee Needs

Refer to the requirements or conditions necessary for employees' well-being, satisfaction, and productivity in the workplace, such as fair wages, safe working conditions, and recognition.

Leadership Substitutes Model

A theory suggesting that certain characteristics of the organization, task, or subordinates can diminish or replace the need for leadership.

Transformational Leaders

Leaders who inspire and motivate followers to achieve extraordinary outcomes by transforming their values and priorities.

Path-Goal Leadership Theory

The Path-Goal Leadership Theory posits that leaders can enhance employee performance and satisfaction by clarifying paths to goals, removing obstacles, and providing or increasing rewards for goal achievement.