During the Process of Composing a Negative Message, You Should

question 63

Multiple Choice

During the process of composing a negative message, you should try to

• A)choose a buffer that will distract your reader.
• B)gain the reader's acceptance of the bad news.
• C)leave the reader with hope that you will change your decision.
• D)avoid stating the bad news.

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Definitions:

Sigma Level

A measure of process capability that indicates how many standard deviations a process is from the mean before encountering a defect.

Defects

Imperfections or flaws in a product that can affect its functionality, appearance, or safety.

Productivity

The measure of efficiency with which goods and services are produced, often quantified as the ratio of output to inputs in a production process.

Six-Sigma Program

A data-driven, disciplined methodology for eliminating defects in any process, aiming to achieve near-perfect quality in products and services.