If You Must Deliver Bad News, Ask ________ to Help

question 79

Multiple Choice

If you must deliver bad news, ask ________ to help you choose the direct or indirect approach for delivering the message.

• A)Will the reader be shocked by the news?
• B)How important is the news to the reader?
• C)Does the reader prefer, short direct messages?
• D)Ask all of the above.

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Definitions:

Diminishing Marginal Utility

The principle stating that as a person consumes more of a good, the additional satisfaction derived from consuming an additional unit lessens.

Gift Registries

Lists created by individuals or couples indicating the gifts they wish to receive for a special occasion, such as a wedding or baby shower.

Cash Refunds

Payments made in cash to purchasers of goods or services, often as a result of overpayment or a promotional offer.

Gift-Giving Efficiency

The effectiveness and utility in the act of giving gifts, considering the satisfaction of the recipient and the resources used.