When You Deliver Negative Messages, You

question 17

Multiple Choice

When you deliver negative messages, you

• A)should always begin with a buffer.
• B)should not include reasons for the decision or information.
• C)should use language that conveys respect.
• D)can expect your audience to be offended.

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Definitions:

Dry Gardens

A style of Japanese garden design that uses carefully composed arrangements of rocks, gravel, and occasionally sparse vegetation to simulate the essence of nature.

Lacquered Objects

Items coated in lacquer, a protective and decorative varnish derived from the sap of the lacquer tree, revered for its aesthetic qualities and durability.

Kano Painters

Members of the Kano school, a lineage of Japanese painters established in the 15th century, known for their works of ink and color on silk or paper, influenced by Zen Buddhism and Chinese painting.

Momoyama Period

A phase in Japanese history (1573-1603), characterized by political unification under powerful warlords, vibrant castle cultures, and advances in tea ceremony, art, and architecture.