Customers Who Make a Claim or Request an Adjustment Tend

question 43

Short Answer

Customers who make a claim or request an adjustment tend to be ________ involved; therefore, the indirect method is usually best for refusals.

---

Definitions:

Cross-Cultural Differences

The variations in how different cultures perceive, interpret, and interact with the world around them.

Social Psychologists

Experts who study how individual behavior and thought are influenced by social environments and interactions.

Cultural Psychologists

Professional researchers who study how cultures reflect and shape the psychological processes of their members.

Co-Evolution

The process by which two or more species reciprocally affect each other's evolution through natural selection.