Below Are Four Statements Made by Salespeople to Customers

question 36

Multiple Choice

Below are four statements made by salespeople to customers. In each case, a customer made a purchase relying on the statement, the statement proved to be false, and the customer suffered a loss. Which statement would most likely serve as the basis for a successful suit for breach of warranty?

• A) "This watch will last a lifetime."
• B) "You won't find anything like this for the same amount of money anywhere."
• C) "These spark plugs should give you better gasoline mileage."
• D) "This material is fireproof and approved by Underwriters' Laboratories."

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Definitions:

Habituation

The process of becoming accustomed to a stimulus through repeated exposure, leading to a decrease in response.

Cross-modal Transfer

The ability to transfer information or learning from one sensory modality to another, enhancing perceptual and cognitive skills.

Attention Recovery

The process by which an individual's cognitive focus and alertness are restored after periods of stress or mental fatigue, often through engagement with restorative environments or activities.

Violation-of-expectations

A research method used in developmental psychology to study infants' understanding of the world by observing their reactions to unexpected events.