The Compatibility of Software Programs with the Windows Operating System

question 88

Multiple Choice

The compatibility of software programs with the Windows operating system is an example of Microsoft's ________.

• A) distinctive competence
• B) differential advantage
• C) scope of operations
• D) synergy

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Definitions:

Quality Gap Analysis

The process of assessing the difference between the existing quality of products or services and the expected quality.

Empowerment

The process of giving individuals or groups the power and resources to make decisions, take actions, and affect change.

Tangibles

Physical items or properties that can be seen, touched, and quantified, as opposed to intangible assets like patents or trademarks.

Service Quality

The evaluation of how well a delivered service meets or exceeds customers' expectations and needs.