In the Past Decade, Clients Have Become Increasingly Passive Recipients

question 10

True/False

In the past decade, clients have become increasingly passive recipients of services.

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Definitions:

False Consensus Effect

A cognitive bias whereby people tend to overestimate the extent to which their opinions, beliefs, preferences, values, and habits are normal and typical of those of others.

Illusion of Control

The cognitive bias that leads individuals to overestimate their ability to control events, more than what is actually possible.

Outcome Bias

The tendency to judge a decision based on its outcome rather than the quality of the decision at the time it was made.

Intercultural Misunderstandings

Occur when people from different cultural backgrounds misinterpret each other's behaviors, words, or actions due to differing norms and values.