Which Statements by Patients Diagnosed with a Serious Mental Illness

question 2

Multiple Choice

Which statements by patients diagnosed with a serious mental illness best demonstrate that the case manager has established an effective long-term relationship?

• A) "My case manager talks in language I can understand."
• B) "My case manager helps me keep track of my medication."
• C) "My case manager gives me little gifts from time to time."
• D) "My case manager looks at me as a whole person with many needs."
• E) "My case manager lets me do whatever I choose without interfering."

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Definitions:

Double-Loop Learning

A learning concept where individuals not only make corrections based on mistakes but also examine and adapt the underlying governing values and policies.

Setbacks

Unforeseen challenges or obstacles that hinder progress or achievement of goals.

Leaders

Individuals who guide or direct in a course by showing the way, or the act of inspiring others towards achieving a common goal.

Interpersonal Skills

Abilities that facilitate communication and interaction with others.