MrHanlon Was Not Sure If He Understood the Problem Kim's

question 20

Multiple Choice

Mr.Hanlon was not sure if he understood the problem Kim's mother was describing.Rather than tell her he was confused,which active listening strategy should he use to determine whether he had understood the problem?

• A)ask closed questions to better clarify the content
• B)use reflection for clarification
• C)ask her to write down the problem
• D)smile,keep silent,and just let her talk

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Definitions:

Pocket Money

Usually small amounts of money given to children by their parents on a regular basis.

Hard Candies

Small, flavored sugar candies that are solid at room temperature, often sucked rather than chewed.

Marginal Utility

The additional satisfaction or utility that a person receives from consuming an additional unit of a good or service.

Utility-Maximizing Amounts

Quantities of goods and services consumers choose in order to reach the highest level of satisfaction.