A Set of Companion Surveys Used to Perform Gap Analysis

question 43

Short Answer

A set of companion surveys used to perform gap analysis in service firms,which is based on the notion that customers are more satisfied when their perceptions of a service are more closely aligned with the service design of the service provider is known as ________.

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Definitions:

Verbal-Linguistic

This relates to the understanding and manipulation of language and words as a way of communication, learning, and reasoning.

Fixed Battery Approach

A standardized assessment method in which the same set of tests is administered to all examinees.

Neuropsychology

A domain of psychology that examines brain–behavior relationships.

Inexpensive

Referring to something that is low in cost or affordable, often considered when discussing options that are financially viable.