SERVQUAL Is Based on the Notion That Customers Are More

question 81

Short Answer

SERVQUAL is based on the notion that customers are more satisfied when their perceptions of a service are more closely aligned with the ________ of the service provider.

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Definitions:

Bad News

Information that is unwelcome, disappointing, or negative, often requiring careful communication.

Legal Consequences

The outcomes or penalties resulting from actions that are governed by law, such as fines, imprisonment, or other sanctions.

Apologizing

Expressing regret or sorrow for having done something wrong or caused inconvenience, often with the intention of mending a relationship.

Sympathy

Feelings of pity and sorrow for someone else's misfortune, often leading to offers of help or support.